North Pole HQ · Official information
Contact North Pole HQ
Something gone astray in the North Pole post? Start with the answers below. If you still need us, email hq@reporttosanta.com.
What is Report To Santa?
The North Pole story is that the elves built a faster digital post service for family messages. In practical terms, it is a personalised family-entertainment experience: you write a message and receive a digitally generated Santa voice reply based on it.
What can I tell Santa?
Kind moments, funny stories, proud achievements, encouragement or something that might benefit from a gentle word from Santa. Please do not include surnames, home addresses, school details, phone numbers or email addresses in the message.
Is this a real message from Santa?
It is a digitally generated Santa voice reply created for family entertainment from the message you provide. The purchaser must be 18 or over.
How long is a message kept?
Messages, generated scripts and audio are deleted 90 days after creation. Download any audio or video you want to keep permanently before then. Where available, you can also delete them sooner.
My reply has a problem — what should I do?
Use “Report a problem” on the reply screen. Genuine technical faults receive one retry. If that also fails, contact North Pole HQ.
Are the passes subscriptions?
No. One Reply, Season Pass and Priority Pass are one-off purchases. Season and Priority Pass availability and usage limits are shown before checkout.