Refund Policy

Report To Santa creates personalised digital content for an individual report. Because each Santa reply is made specifically from the information supplied, successfully generated and delivered replies are generally not refundable unless you have a statutory right to a refund.

Technical problems

If a reply is cut off, distorted, garbled or otherwise technically faulty, use Report a problem on the reply screen. We provide one genuine technical retry per report. If the retry also fails, we may restore a pass allowance or refund an affected One Report as appropriate.

Requests we cannot process

If a report cannot be fulfilled because it falls outside our safety rules, we aim to stop the request before generation. Where a charge has been taken in error for a report we cannot provide, contact us so we can investigate and, where appropriate, refund it.

Pass purchases

Season Pass and Priority Pass are one-off purchases rather than recurring subscriptions. Any statutory cancellation or refund rights that apply to your purchase remain unaffected.

Contact North Pole HQ

Email hq@reporttosanta.com with the email used for your order and enough information for us to locate the affected purchase. Please do not send unnecessary information about a child.